City of Great Falls Utility Billing Software Conversion

The City of Great Falls Utilities Department underwent a software conversion at the end of May.  Due to the software conversion, utility bills in June were delayed and mailed out late.  In some cases, the monthly billing statements may be received after the due date has passed. The City is not charging late fees or penalties and we apologize for any inconvenience the delayed bills may be causing.

Return envelopes were missing from the monthly billing statements in June and July. This is a temporary issue while the utility bills are being configured with the print vendor. We hope to have the updated utility bills with return envelopes enabled by the end of August. 

Online payments and payments made over the phone remain disabled. We hope to have access reinstated next week to view bills, and about four weeks to make payments. Customers will have to register and create a new profile once the system is active. All profiles will need to be linked with the new utility account number and the name exactly how it appears on the bill.

Customers enrolled in paperless statements will now receive a monthly billing statement in the mail until the website access is restored.

The public’s patience during this transition is appreciated.  The Utilities Department is working diligently to fix the utility billing issues and enable online access.

Please contact Utilities Customer Service at (406) 727-7660 with any questions.