Check the Status of Your Ticket

Below is what the email entailed! Thanks again

Hi Connor,

Great news! We are happy to report that we found your device.

If you have not already, please obtain both of the following:
• A copy of the police report for your missing device.
• Written authorization from the police department stating ecoATM can return the device to you. This is to avoid interfering with police investigations and to comply with any applicable laws.
• This email contains a Written Authorization form that you can print and take to Law Enforcement. This should help to speed up the process for having your device returned to you.

Please send these materials to claims@ecoATM.com within 14 days so we can process your case.

If you have any questions, please call our Claims team at 858-766-7520 during normal business hours.

Best Regards,

ecoATM Consumer Claims Team

Here is the shipment information available on your case:
Name: Connor Salo
Phone: 4069412426
Email: csalo@mt.gov
Address:
,

Type of Device (Memory size): Apple iPad 9.7-inch 32GB Wi-Fi + Cellular A1823
IMEI Number:

WRITTEN AUTHORIZATION FORM

ecoATM Ref/Case No.: C01672168
Who is ecoATM?
ecoATM operates a nationwide network of automated kiosks that allow consumers to recycle their used personal electronics (cell phones, MP3 players, and tablets). ecoATM kiosks have numerous security features to prevent the sale of stolen phones; however, on rare occasions the kiosk will take in a device that is later reported stolen. It is our company policy to return such devices to either law enforcement or the rightful owner, free of charge.

Why am I receiving this Written Authorization to Release a Device? ecoATM has information which makes us question whether the person who sold us a device was the rightful owner.Before we release any property to somebody other than the person who transacted with us, we ask the person claiming to be the rightful owner (the “Claimant”) to report the incident to law enforcement. If a device was stolen and then sold to an ecoATM kiosk, we want to be certain that we are both helping the victim and following law enforcement’s instructions.
*BELOW THIS LINE IS TO BE FILLED OUT BY LAW ENFORCEMENT ONLY*

ecoATM Return Policy:
If this device has been reported stolen to your agency, we would prefer to release it to your custody for evidentiary and/or investigatory purposes. However, if law enforcement prefers, we will return the device to the Claimant. Please confirm whether you would like the device shipped back to your custody, or directly back to the Claimant, by filling out the information below and emailing this form to: Claims@ecoatm.com or by fax with police letterhead/coversheet to: (858) 597-9835. Please reference ecoATM Reference Number C01672168 in any correspondence.
___ I do not require this device, you are free to release the device.
___ Please ship the device to my police department.
• Address:

Seller Information:
The ecoATM kiosk captures information during each sale, including the seller’s identifying information and images of them completing the sale. Would you like us to send you this information?

___ Yes, I would like the information
• Email Address: _________________
___ No, I do not require this information

Police Officer Name: _________________________________ Badge#: __________________

___________________________________________________ Phone#: __________________
Police Officer Signature

If you have any questions about this form please email Claims@ecoatm.com or contact us at 858-255-4111.