What is the City’s process for handling complaints?

The submission of the complaint form triggers the investigation/ inspection process. This process determines if a violation exists. If a violation exists, the property owner is notified of the violation. City staff will then work with the property owner to achieve voluntary compliance. On rare occasions, when voluntary compliance is not achieved, the City will pursue legal action. Legal action is always the last resort. Over 90% of cases are resolved in the investigation/ inspection phase with no legal action needed.