CodeRED Frequently Asked Questions
CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.
Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.
This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.
The CodeRED database contains information received from public databases. However, no resident should assume that their information is in the system. The Emergency Notification Page has a link to the CodeRED Community Notification Enrollment page where you can register online. If you can not register online, you can call 454-6900 and speak with one of our communications specialists to complete your registration over the telephone.
Yes. Fill out the CodeRED registration form but be sure to select the “Business” option. Please note that emergency calls cannot be delivered to an automated attendant. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their direct, manned emergency number and establish a procedure for distributing the CodeRED message to their workforce.
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.
CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.
A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.
Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the police or fire department.
Yes, the CodeRED system will leave a message on voicemail. The CodeRED system will leave the entire message in one pass.
If the line is busy, CodeRED will try two more times to connect.
- If your contact information has changed and you have not registered your new information.
- If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
- If your line is busy for an extended time and your calls do not forward to voicemail.
- If you have a privacy manager on your main phone and you did not register an alternate phone number.
The City will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.
Yes. The CodeRED Mobile Alert app can be downloaded for free on Google Play and iTunes. It provides advanced, real-time, hyperlocal alerts to subscribers within the reach of a given location generated by public safety officials across the United States and Canada. The CodeRED Mobile Alert app also comes with a complimentary 30-day trial of CodeRED Weather Warning, a program that sends subscribers mobile communications when they are in the projected path of severe weather in the United States. The CodeRED Weather Warning add-on is an additional $4.99 per year but is not required to purchase to receive emergency, general and missing person alerts.
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12/25/2024 (All day)
